Shipping Policy

Thank you for shopping with C&A Kids. We aim to provide a smooth and reliable delivery experience for every order.

Order Processing

Orders are usually processed and prepared for shipment within 48 hours after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Method

We use reliable shipping partners, including DHL Express, depending on your destination and the shipping option available at checkout.

Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery times may vary depending on your destination, shipping method, customs processing, and local carrier conditions.

Please note: the 48-hour timeframe refers to order dispatch and does not mean delivery within 48 hours.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Delays

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• Customs inspections
• Weather conditions
• High seasonal shipping volumes
• Carrier delays
• Incorrect or incomplete delivery information

Shipping Address

Please make sure your shipping address and contact details are complete and accurate before placing your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please check with household members, neighbors, or your local carrier first. If you still cannot locate your package, please contact our customer support team.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the item and packaging.

International Shipping

International shipping may be available to selected countries and regions. Customs duties, import taxes, or other local charges may apply depending on the destination and local regulations.

Contact Us

Email: support@lavieno.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)